> For the complete documentation index, see [llms.txt](https://makanaauctions.gitbook.io/support.makana.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://makanaauctions.gitbook.io/support.makana.com/getting-started/troubleshooting-sign-up-issues.md).

# Troubleshooting sign-up issues

If you encounter any issues during the sign-in process:

* Ensure you have entered your phone number correctly. No need to re-enter your country code, as it’s selected by default from the country list. You may also omit the first “0” in your phone number.
* Check your SMS for the OTP and make sure it is entered correctly. It might have expired when you’ve entered it, so you need to request a new code.
* Verify that your email address is in the correct format.
* Your first and last names should only be in Latin letters with no numerals. Your company name can comprise letters and numerals, with special characters like hyphens (-) and periods (.). E.g. Dozer12, Excavation Works L.L.C.
* Your password needs to be at least 10 characters long, using both lower case and upper case latin letters, numbers, and special characters like hyphens (-), periods (.), and underscores (\_).

Contact <support@makana.com> if you continue to experience difficulties.