> For the complete documentation index, see [llms.txt](https://makanaauctions.gitbook.io/support.makana.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://makanaauctions.gitbook.io/support.makana.com/booking-tours/what-to-expect-in-tours.md).

# What to expect in tours

Whether you’ve booked an on-site or virtual tour, we’re here to ensure a thorough inspection experience for you. Here’s what happens during each type of tour:

**On-site tours**

After booking an on-site tour, you’ll receive a gate pass via email, allowing you to enter the Free Zone where our yard is located. Note: Entry through Gate 4 may not require a pass.

**Upon arrival at the yard:**

* You’ll be greeted by one of our reps, and the tour will commence.
* The rep will give you a walk-around tour of the equipment you’re interested in.
* You’ll be able to access documents such as maintenance records, inspection reports, and other details.
* In most cases, you’ll get to see the machine operating, allowing you to verify its working condition.
* The rep will answer all your questions regarding the equipment’s usage, application, maintenance, and past work history.

You’ll get a complete picture of the machine to help you make an informed buying decision.

**Virtual tours**

On the day of your virtual tour, log into the Zoom call using the link provided in your booking confirmation email.

**Once on the call:**

* A makana.com rep will greet you and begin showing you the equipment, both exterior and interior.
* The rep will act as your on-site guide, following your instructions (e.g., opening the cabin, using specific controls, inspecting particular parts).
* You’ll receive the same level of detail and information as if you were on-site, including access to maintenance records and inspection reports.
* No detail is overlooked, and all your questions will be addressed during the tour.

Virtual tours provide the same thorough inspection experience, allowing you to confidently assess the equipment from anywhere.